FAQ2018-05-15T10:32:51+00:00
I have a question that isn’t here. What do I do?2015-12-31T16:04:03+00:00

Simply contact us with your specific question and a representative will respond to you within 24 hours.

How does STEEN Solutions manage confidentiality?2018-01-04T06:54:57+00:00

We always sign a non-disclosure agreements (NDA) for all projects worked that we do and therefore treat all information with the highest level of confidentiality and do not share any information during or after the consulting activities without the clients consent. If you do not already have an NDA, we are happy to provide one that you can use as-is, or modify as you see fit.

“Quality. Results. Guaranteed”. How are results guaranteed?2018-01-04T06:54:57+00:00

If a client is not 100% satisfied with the results of any given documented deliverable, STEEN Solutions will work to close the identified gap to provide 100% satisfaction. Should we not be able to meet your expectations, you do not pay us a dime for the respective deliverable.

Does STEEN Solutions have manufacturing capability?2018-01-04T06:54:57+00:00

Outside of some limited prototyping capability, STEEN Solutions does not own any large-scale manufacturing facilities. However, we take pride in our wide network of business alliances which include an ever-growing number of manufacturing facilities that have capabilities ranging from rapid prototyping to high-volume manufacturing to serve nearly all the needs of our clients.

I need help with a small and relatively simple task. Is it too small for STEEN Solutions to help?2013-10-31T17:00:20+00:00

No. We will be happy to assist you regardless of the size of your task. In fact, if the task is small enough, we just might do it for free!

I’ve never worked with a consulting firm before. How does it work?2018-01-04T06:54:57+00:00

The process is simple. Contact us and tell us what your challenges and goals are. We will then look at it and tell you if we can help – all with no commitment or money out of your pocket.

If we are able to help and you would like to move forward, we outline some key milestones with associated deliverables and agree to a reasonable price for the service. If you agree to the proposal, we start the work

Unlike many of our competitors, STEEN Solutions stands behind the work and guarantees results at high quality standards. With milestone-based payments, clients do NOT pay for services that do not meet their satisfaction.

What if I just need some assistance with an engineering task/project?2013-10-31T20:34:44+00:00

If you have concerns that your engineering task or project is either too small, too large, too easy, or too difficult, chances are this it isn’t. The easiest thing we can recommend is to contact us so we can understand your needs and in return let you know how we can help.

Note, that if there is a task or project we are not able to assist with, we are happy to put you in contact with one of our engineering alliances who can.

How much does the service cost? – and how is compensation made?2018-01-04T06:54:57+00:00

Pricing can be done in various ways. We like to work with our clients in a way that suits the individual client.

A common process involves agreeing to specific deliverables and milestones along with a price for each deliverable. The deliverables are defined in specific, measurable, attainable, realistic, and time-bound terms to ensure crisp mutual expectations between client and STEEN Solutions personnel.

With the deliverables clear, the price is then based on the hourly rate as well as the estimated number of hours needed for each deliverable. Hourly rates vary based on the type of work needed, and can therefore range from $35/hour to $75/hour.

With this cost option, STEEN Solutions will not charge you more if the work ends up taking longer than estimated.

Is the service provided onsite or offsite?2013-10-31T20:37:44+00:00

STEEN Solutions offers to provide services onsite as well as offsite.

How long does a project take?2013-10-31T20:41:20+00:00

The time to complete a deliverable or project varies greatly, depending on the scope and type of work.

To prevent frustration, we estimate the time needed up front and make it part of the expectations for each deliverable.